Focus Groups
Mystery  shopping
Helping your business
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Helping your business

Your company may be considering undertaking a performance related pay scheme, developing training programmes,  undertaking a Best Value Review or applying for a quality accreditation scheme such as the Charter Mark or ISO9001. 

Mystery shopping is an ideal tool to measure the effectiveness of service delivery, training initiatives, sales programmes and bench marking services among peer groups.

Mystery Shopping benefits:

  • Improve customer service
  • Retain current customers
  • Attract more customers
  • Identify staff training needs
  • Monitor staff training and procedure compliance
  • Enhance employee sales potential
  • Identify key business issues